If you cancel your appointment with less then 24 hours notice, full credit or partial credit may be deducted from your account for the appointment that is cancelled. Payment will only be taken if the time slot that you cancelled your appointment for has not been filled by another client.
As you can imagine, it is much easier for our Salon Manager to fill an appointment time if we are given 20 hours notice rather than 1 hours notice. With that in mind, please give as much notice as possible if you need to cancel any appointments.
The Salon Manager will do their best to fill that time with another client. If we are unable to fill that time and need to deduct from your salon credit, we will let you know via email.
Can I send someone in my place to have my appointment so I technically am not cancelling?
Yes, someone else can come to your appointment time (they do not have to have the same exact service, just fill the full time slot). However, they cannot use your membership programme discounts.